Help & Support

If you need help to access the internet because you need equipment, data or skills, have a look at our list of links and resources below. If you can't find what you need below, or if you'd prefer to chat it out with a human, you can get in touch with us and we can see how we can help.

You can also find local organisations that can provide support and services around digital inclusion via the Online Centres Network

Accessibility training & support

Difference North East can provide training to those in the North East VCSE sector who provide online services or information. Topics include:

  • Introduction to Accessibility 

  • Online meetings and social media

  • Website Design

  • Office documents and email

Microsoft offer a series of webinars on their accessibility resources and tools. Access Microsoft accessibility webinars here.

WheelieQueer offers a variety of training on disabled inclusion, disability accessibility and deaf inclusion to help improve the accessibility of your organisation.

a woman using a computer to video call friends

Accessibility guides

Enhance the UK has some excellent tips on good accessibility practice, including how to run accessible video calls.

AbilityNet have accessibility guides for people with visual or hearing impairments to make their computers work better for them.

Microsoft has a comprehensive explanation of accessibility tools built into their products and software.  They offer a wide variety of tools and excellent resources to assist people with disabilities to use their products.

Google also provide a detailed accessibility guide for using their software (Google Workspace) which includes Gmail, Google Drive and Google Calendar.

Social media & meeting platforms

Below are links to guides on how to improve accessibility and use inbuilt tools for social media and meeting platforms:


Microsoft Teams

Google Meet






a shield with a keyhole in the middle

Accessibility tools

a cog

Equal Web offer a free, basic accessibility widget which you can add to your website. Just like the one on our website (look to the right of the screen for the wheelchair icon)! This enables users of your website to control their own accessibility features.

We use WebAim's contrast checker to make sure our colour contrast levels are appropriate for visually impaired users. You will need the hex codes of the colours you intend to use. Try Colour Hex to help you find the right codes if you're unsure of how to get them.

To make sure your text isn't too complicated and is an appropriate reading age for the majority of people, try the Hemmingway App. You can copy and paste text into the app and it will highlight sentences that are too long, too complicated and too passive!