Help & Support

If you need help to access the internet because you need equipment, data or skills, have a look at our list of links and resources below. If you can't find what you need below, or if you'd prefer to chat it out with a human, you can get in touch with us and we can see how we can help.

You can also find local organisations that can provide support and services around digital inclusion via the Online Centres Network

Digital skills

AbilityNet provides IT support at home via the internet or telephone. They also have accessibility guides for people with visual or hearing impairments.

Learn My Way offers a series of short tutorials and courses to help people develop confidence and skills in using the internet. Topics range from 'using a search engine' to 'using online banking'.

Digital Unite train people to be 'digital champions' who then support more people within community groups to get online.

Citizens Online have created a resource list in response to COVID-19 needs. This includes information on how to make video calls and how to ensure greater online privacy.

Asylum Matters have translated instructions for using Zoom into 14 other languages. This link will take you to a Google Drive folder.

Media Savvy is an organisation based in Sunderland. They run courses on digital skills, digital arts and media, health and wellness and more. Media Savvy focus on work with  people with mental health problems, learning disabilities, and those who are long term unemployed or ex-offenders. They promote creativity, education, employability skills, and rehabilitation. Have a look at their 2019-2020 prospectus  and a flyer outlining some of their online courses.  Find their current courses on facebook.

Sign up to the Online Centres Network to join over 5,000 grassroots projects and organisations working to tackle digital exclusion. You can easily access digital skills training from this network, as well as seeks inspiration from other initiatives.