Help & Support
We are working with Good Things Foundation and DevicesDotNow to offer practical solutions to those who need better digital access. Together we will be working to get donations from North East businesses for equipment. This will be distributed to community groups across the region as quickly as we can manage!
If you need help to access the internet because you need equipment, data or skills, have a look at our list of links and resources below. If you can't find what you need below, or if you'd prefer to chat it out with a human, you can get in touch with us and we can see how we can help.
If you think you might be able to offer support, or would like to make a donation to get more people in the North East online, please contact us.
AbilityNet provides IT support at home via the internet or telephone. They also have accessibility guides for people with visual or hearing impairments.
Asylum Matters have translated instructions for using Zoom into 14 other languages. This link will take you to a Google Drive folder.
Learn My Way offers a series of short tutorials and courses to help people develop confidence and skills in using the internet. Topics range from 'using a search engine' to 'using online banking'.
Citizens Online have created a resource list in response to COVID-19 needs. This includes information on how to make video calls and how to ensure greater online privacy.
Digital Unite train people to be 'digital champions' who then support more people within community groups to get online.
Media Savvy is an organisation based in Sunderland. They run courses on digital skills, digital arts and media, health and wellness and more. Media Savvy focus on work with people with mental health problems, learning disabilities, and those who are long term unemployed or ex-offenders. They promote creativity, education, employability skills, and rehabilitation. Have a look at their 2019-2020 prospectus and a flyer outlining some of their online courses. Find their current courses on facebook
Microsoft offers a series of webinars on their various accessibility resources as well as a comprehensive explanation of accessibility tools built into their products and software. They offer a wide variety of tools and excellent resources to assist people with disabilities to use their products
Zoom has put out some tips on how to use their various accessibility features when using their platform.
Social Box.Biz collect and refurbish used laptops and devices from businesses and then redistribute them to those who need them